Feb
13

A Starbucks Observation: When Everything Goes Wrong

jennifer on February 13th, 2012

Last week I did some­thing that hap­pens across cof­fee shops all across Amer­ica. I had a meet­ing at a Star­bucks. This isn’t ground­break­ing news or really worth dis­cussing except for what hap­pened for the 2+ hours I sat inside this par­tic­u­lar Star­bucks. Let me set the stage: It was 4pm on a cold win­ter afternoon. […]

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Jan
26

SoLoMo — Social | Local | Mobile

jennifer on January 26th, 2012

By now we all know that social should be a part of your over­all awareness/research/customer ser­vice plan. We also know that increas­ingly cus­tomers are dis­cov­er­ing your busi­ness through apps on their mobile devices. Local search has always been impor­tant and is enhanced when tied into Social and Mobile. When you tie all the aspects of […]

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Aug
4

How A Bolt In The Road Changed My Mind About Customer Service

jennifer on August 4th, 2011

When I ran over a giant bolt in the road on a hot 103°F Sum­mer after­noon I had no idea I was about to learn that cus­tomer ser­vice is alive and well. We all moan and grown that cus­tomer ser­vice is a thing of the past. I just had an expe­ri­ence that caused me to […]

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