Category: business
-
Time | Team | Tools & Reality
Best Laid Plans When it comes to any project planning, recognizing your limitations is key to accomplishing realistic expectations. We all have pie in the sky ideas for what our incredibly amazing, life/world changing project is going to be and all the phenomenal success we will have as a result. None of this will come…
-
RISE Austin 2011 Video Interview
Today I decided to do something I haven’t done in a while. Google myself. Now while that sounds like it might be something you do behind closed doors, it really isn’t. Everyone should Google themselves. Simply type your name in the search bar of your browser to see the results of your online activity aka…
-
A Starbucks Observation: When Everything Goes Wrong
Last week I did something that happens across coffee shops all across America. I had a meeting at a Starbucks. This isn’t groundbreaking news or really worth discussing except for what happened for the 2+ hours I sat inside this particular Starbucks. Let me set the stage: It was 4pm on a cold winter afternoon.…
-
How A Bolt In The Road Changed My Mind About Customer Service
When I ran over a giant bolt in the road on a hot 103°F Summer afternoon I had no idea I was about to learn that customer service is alive and well. We all moan and grown that customer service is a thing of the past. I just had an experience that caused me to…