We have all seen them or more likely we have all heard them. They are the folks who make a face whenever we talk about our Twitter friends. Roll their eyes when we share Facebook stories. They are also the folks who will tell you that real business doesn’t happen when you waste time on the social networks.
Are they wrong?
Yes and no.
Yes, if your employees are playing Mafia Wars instead of filling out that all important TPS report. No, if the connection they make from a Twitter post (tweet) gets them a phone or face-to-face appointment with a potential client.
Yet, how can someone be convinced of the merit of adding social media to their business? One way is to introduce case studies and offer examples of social media gone right. Zappos, Comcast and Dell spring to mind. Take a real world example that you personally have done to showcase the effectiveness of social media. Whether that was a form of communication, customer service or promotional tool. Another option is to have them attend industry specific events where the topic of social media is being addressed.
I am often asked to speak to groups about the practical use of social media. While I have shared how much I enjoy watching light bulbs go off during a session, I’ve never talked about what it’s like to watch a Social Media Scrooge “get it”.
They are typically successful business owners. They also know that if they keep hearing something over and over again, they should pay attention. They usually walk in with a determined look on their face. They may or may not chat with folks beforehand. They are there, but probably feel they could have spent their time more productively.
It is apparent to me that this person is there because they keep getting told they need to “do social media”. They have no idea what that means, not sure if it is relevant for their business and feel that overall it is a waste of time. If we go back to the previous Yes and No explanation above, they may or may not be right. However, if they do not take the time to at least have a cursory understanding of what social media is, how can they make a fair judgment? So, the Social Media Scrooge will attend an event to find out for themselves.
What I have found is that one of the best ways to cut through the jargon and buzz words that are inherent in social media is to relate everything back to traditional terms. For example, when I talk about new media podcasts and live online audio streaming I quickly compare it to traditional radio programs and talk shows. The Social Media Scrooge understands radio and will nod their head. When I tell them that one of the biggest differences between the two is that podcasts and online audio are instantly archived and available to an entire connected global audience. Their eyes widen in understanding just a bit.
The session continues and by the end there is that moment when the light bulb goes off.Â The former Social Media Scrooge now has an understanding of the basics of what social media is and an idea of how it just might be a powerful part of their business.
If you know someone who is a Social Media Scrooge, consider sending them to spend some time with me at the Technology Connexus Hi-Tech Mixer on Thursday, September 10th from 5:30-8pm.
image by striatic