Category Archives: social media

The Social Media Scrooge

ScroogeWe have all seen them or more likely we have all heard them. They are the folks who make a face whenever we talk about our Twitter friends. Roll their eyes when we share Facebook stories. They are also the folks who will tell you that real business doesn’t happen when you waste time on the social networks.

Are they wrong?

Yes and no.

Yes, if your employees are playing Mafia Wars instead of filling out that all important TPS report. No, if the connection they make from a Twitter post (tweet) gets them a phone or face-to-face appointment with a potential client.

Yet, how can someone be convinced of the merit of adding social media to their business? One way is to introduce case studies and offer examples of social media gone right. Zappos, Comcast and Dell spring to mind. Take a real world example that you personally have done to showcase the effectiveness of social media. Whether that was a form of communication, customer service or promotional tool. Another option is to have them attend industry specific events where the topic of social media is being addressed.

I am often asked to speak to groups about the practical use of social media. While I have shared how much I enjoy watching light bulbs go off during a session, I’ve never talked about what it’s like to watch a Social Media Scrooge “get it”.

They are typically successful business owners. They also know that if they keep hearing something over and over again, they should pay attention. They usually walk in with a determined look on their face. They may or may not chat with folks beforehand. They are there, but probably feel they could have spent their time more productively.

It is apparent to me that this person is there because they keep getting told they need to “do social media”. They have no idea what that means, not sure if it is relevant for their business and feel that overall it is a waste of time. If we go back to the previous Yes and No explanation above, they may or may not be right. However, if they do not take the time to at least have a cursory understanding of what social media is, how can they make a fair judgment? So, the Social Media Scrooge will attend an event to find out for themselves.

What I have found is that one of the best ways to cut through the jargon and buzz words that are inherent in social media is to relate everything back to traditional terms. For example, when I talk about new media podcasts and live online audio streaming I quickly compare it to traditional radio programs and talk shows. The Social Media Scrooge understands radio and will nod their head. When I tell them that one of the biggest differences between the two is that podcasts and online audio are instantly archived and available to an entire connected global audience. Their eyes widen in understanding just a bit.

The session continues and by the end there is that moment when the light bulb goes off.  The former Social Media Scrooge now has an understanding of the basics of what social media is and an idea of how it just might be a powerful part of their business.

If you know someone who is a Social Media Scrooge, consider sending them to spend some time with me at the Technology Connexus Hi-Tech Mixer on Thursday, September 10th from 5:30-8pm.

image by striatic

Open Letter to the San Antonio Podcasting Community

To My Fellow Podcasters:

Creating and being a part of the San Antonio Podcasting Group has been an amazing experience. It started as a way for me to find local podcasters to share my excitement about, what at the time was, a groundbreaking medium.

It’s been 4 years since those humble beginnings back in September 2005. So much has happened since then. We fired up the early adopter tech/geek crowd and have done some first time events here in San Antonio. From our small group the New Media/Social Media Community was born.

From PodCamp to BarCamp to TweetCamp we have been pioneers involved in building what is now a wonderfully diverse and vibrant community. Pat yourselves on the back for being part of the group and making things happen.

As New Media evolved to Social Media we have been using the Meetup site less and less. What was once a chatty message board has become as silent as a library. It’s not that we aren’t still interacting online, however the location for our conversations have been happening on Twitter and Facebook.

There doesn’t seem to be a need for us to continue to host the group on Meetup. As we are well aware, Meetup charges organizers a fee to host a group. As the use of the Meetup platform has become anemic, it appears there is no need to continue with the group in it’s current form.

There are plenty of places for us to host our group outside of Meetup. There is Ning http://ning.com and even Facebook has a group feature. We still have the SA Podcasters blog site which Nathan Lott and Leslie Baldwin have been heading up for the last year.

I propose we allow the Meetup group to close and continue the conversation on either Ning or Facebook. I believe Ning allows us more features as well as an extremely feature rich platform. It’s my first choice, however I know that for the most part we are all already on Facebook so adding a new group to our existing profiles would be easier. I’m willing to go either way.

I won’t miss Meetup. I will miss interacting with you, my dear Podcasting Buds. Knowing you has enriched my life immensely.

Thanks for joining the fun!

Cheers,
Jennifer Navarrete

Calling Cards as the New Business Cards

I believe there is a business card identity problem. In the modern day most folks do more than one thing. In years past you had a business card from the company you worked for and that was all you needed. Fast forward to today and folks may work for a company, have their own business on the side, be involved in groups and non-profits or even work with other freelancers in a consortium.

In the past few years I’ve become more and more involved in various unconference events, podcasting and social media groups all while running my B2B online printing business. I have business cards for my business, MyLabelNet, my podcast: Morning BrewCast, my social media groups: Social Media Club San Antonio and finally my social media consulting business: Brewing Media

Other than the fact I had to print all these different cards, there was also the need to have some of each one when attending networking functions. I never knew who I was going to encounter and which business or group I would want them to remember. There were many times I was speaking to someone about social media but only had printing cards on me. I had to then take the time to explain that this was my printing business and that the main thing was that my contact info was the same as for my social media business. Would the person remember that the printing business card was for the social media person? I doubt it. I was sending a conflicting message by giving out info that was different that what the person was interested.

So with SXSW coming up, I knew I needed to wrestle the whole business card identity issue to the ground. My solution?

No business cards

I’ve opted to go for a Calling Card. It has my contact information on the front. On the back I have three of the ten business/group/events I am involved in. I figured out that most of what I do could fit into those three categories. It certainly makes it easier to understand who I am.

I am an individual who is involved in all sorts of media. From traditional print media to digital media to social media. My hope is that my calling card will be the answer to the challenge of being someone who wears many hats.

Here are a few of the cards I have used in the past:

jens-business-card-collage

And now here is my new calling card:
jens-biz-card-pic

I invite your comments, suggestions and critiques on my calling card.

The Social Media Snake-Oil Salesman

The Social Media Snake Oil SalemanAs Social Media joins the mainstream there is a disturbing new trend emerging. Someone who three months ago never even heard of Social Media is now calling themselves an expert. Recently I saw a website offering “Social Media Certification”. This was from someone many in the community had never heard of before. We rolled our eyes at the gall of such a product offer. Naturally this “certification” was being offered for a hefty fee.

You may wonder why I consider this disturbing.

I’m all for folks discovering, learning and sharing Social Media. Heck, I’m a huge fan of the whole “Learn, Share, Grow” motto of the UnConference world. I spend a lot of time doing just that. From organizing annual events like Podcamps, Barcamps, Startup Weekends to monthly gatherings like Social Media Club and Social Media Breakfast events in my community. I am a huge advocate for taking the knowledge of the Social Media and Online Tools to the Community at large. The fact that what only a few early adopters used and understood for years has now become part of the general public’s daily media consumption is what I have been promoting since 2005.

What I find disturbing is that at exactly the same time Social Media is becoming widely known, the scammers, spammers and snake-oil salesmen are discovering it, too. For many folks who are just now entering this space, the “Social Media Certification” probably sounds like a good deal. What they don’t know is that the only certification you can receive is by doing social media. You actually have to dig in and participate in the conversation. You must take the time to develop the relationships. Regardless of what kind of “certification” you have in your hand if you don’t take the time to actively participate on the networks, you wasted your hard-earned money.

You may be wondering who to trust in the Social Media realm. How can you tell who is legit and who is a snake-oil salesman? My recommendation is to look at their Social Proof. If you are going to take a course, webinar, workshop or class take a look at the person teaching the session. Do a Social Media Background Check. I recently saw an advertisement for a LinkedIn teaching session. I was curious and searched for the person who was presenting on LinkedIn. Turns out they had joined recently and only had 5 Connections.

Please note that I am not trying to say that someone new to a network doesn’t have something to add to the conversation. Not at all. However, I do take a stand against that person saying they are a Social Media Expert. I’ve been involved in Social Media since it’s inception and even I am hesitant to call myself an expert.

Things are changing every single day. There are constantly things to learn. So before you pay good money to anyone for Social Media education, take the time to conduct your own research. Take a look at their Social Proof. It is easy enough to find out if they are who they say they are on the networks. Google and the networks themselves are your best source of information.

This topic is one which I know we haven’t seen the last of. I welcome your comments and stories.

image from The Voice for School Choice